Terms
Terms of service
In force from September 4, 2026. These terms govern your use of DoulaDay, published by MLJ, SASU.
1. Acceptance of these terms
By creating a DoulaDay account, by using the service, or by sending a request through this website, you accept these terms in full on behalf of yourself and of the practice you represent. If you do not accept them, do not use the service. If you are agreeing on behalf of a collective or an agency, you confirm that you have authority to bind that organization. These terms, together with the privacy policy and the legal notice, form the whole agreement between you and MLJ, SASU regarding the service.
2. The service
DoulaDay is a web based administrative tool for independent birth and postpartum doulas and for group doula practices. It provides an on call calendar organized around client due date windows, guaranteed backup pairing on each window, contract preparation and electronic signature, deposit and balance tracking, a handover and birth log, and reporting on capacity and outstanding payments. The service is delivered over the internet as software as a service. It is not a medical device, it does not provide clinical or medical advice, and it does not replace the professional judgment of any care provider. It does not process card payments itself; payment collection runs through payment accounts that you own and control.
3. Eligibility and your account
You must be at least 18 years old and acting in a professional capacity to hold an account. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential and for all activity that happens under your account. Additional doula seats included in your plan are for named individuals; credentials must not be shared between people. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been accessed without authorization, and we will help you secure it.
4. Acceptable use
You agree not to use the service to store or transmit unlawful content, to upload personal data about clients without an appropriate lawful basis, to attempt to gain access to accounts or systems you are not authorized to use, to probe or interfere with the security of the platform, to resell or sublicense access, or to scrape or bulk extract data beyond the export tools provided. Automated access outside the documented interfaces is not permitted. We may suspend an account that presents a security risk or that materially breaches this section, and where circumstances allow we will contact you first and give you a chance to put it right.
5. Subscription and billing
Three plans are offered, each billed monthly in United States dollars: Solo Doula at $25 per month, Doula Pair at $59 per month and Collective at $119 per month. The prices shown on this website are the prices charged and exclude any sales tax or VAT that may apply in your jurisdiction. Your subscription renews automatically each month on the anniversary of your start date until you cancel. Fees are charged in advance for the coming month and are not usage based; there is no per client charge, no per birth charge and no commission taken on your own fees. If a payment fails, we will retry and notify you, and access may be suspended if the balance remains unpaid after fourteen days. We may change prices with at least thirty days' written notice, and any change applies from your next renewal.
6. Cancellation and refunds
You may cancel at any time from your account settings, with no notice period and no cancellation fee. Cancellation takes effect at the end of the billing month you have already paid for, and you keep full access until then. Monthly fees already charged are not refunded on a pro rata basis, except where required by applicable law or where a service failure on our side justifies it. Before your access closes, export your client records, contracts, payment history and birth logs. We retain an exportable archive for thirty days after closure, after which the data is deleted from live systems and backups.
7. Your data and ownership
Everything you put into the service remains yours. Client records, contract text, birth notes, schedules, financial records and any files you upload are your property and MLJ, SASU claims no ownership over them. You grant us only the limited licence needed to host, process, back up and display that content in order to provide the service to you and to the paired doulas you authorize. We do not use your content for advertising and we do not use it to train machine learning models. You are the controller of your clients' personal data and you are responsible for obtaining the consents that your practice requires; we act as your processor for that data.
8. Service availability
We aim for continuous availability and we monitor the platform around the clock, because a doula may need it at any hour. Planned maintenance is scheduled outside US business hours wherever possible and is announced in advance inside the account. We do not promise uninterrupted or error free operation, and access may be affected by circumstances outside our control, including network failure, provider outage or force majeure. Availability commitments beyond this section apply only where a separate written agreement records them.
9. Warranty disclaimer
The service is provided on an as is and as available basis. To the fullest extent permitted by law, MLJ, SASU disclaims all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non infringement. You remain responsible for your own scheduling decisions, for confirming coverage with your backup, and for the professional obligations you owe your clients. Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or for fraud.
10. Limitation of liability
To the extent permitted by law, MLJ, SASU is not liable for indirect, incidental, special or consequential loss, including lost profit, lost bookings, lost clients, reputational harm or the cost of substitute services. The total aggregate liability of MLJ, SASU under or in connection with these terms is limited to the amount you paid for the service in the twelve months preceding the event that gave rise to the claim. This allocation of risk is reflected in the price of the plans.
11. Indemnity
You agree to indemnify and hold harmless MLJ, SASU, its director and its personnel against claims, damages and reasonable costs arising from your unlawful use of the service, from your breach of these terms, or from content you upload that infringes the rights of a third party or that was collected without a lawful basis.
12. Changes to these terms
We may update these terms to reflect changes in the service, in the law or in our commercial arrangements. Material changes are notified by email to the address on your account at least thirty days before they take effect. Continuing to use the service after the effective date means you accept the updated terms. If you do not accept them, cancel before the effective date and you will not be charged again.
13. Governing law and jurisdiction
These terms are governed by French law. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the competent courts of Paris, France. Where you contract as a consumer, mandatory protections available under the law of your country of residence continue to apply.
14. Contact
Questions about these terms, about billing or about cancellation go to jimenezjulien42@gmail.com. The publisher is MLJ, SASU, SIREN 934 769 837, and the publication director is Jimenez Julien. Full details are on the legal notice page, and current plan contents are listed in the pricing section.